WE STRIVE TO OFFER TREATMENT OF PACKAGES WITHIN 2 TO 3 DAYS ON MOST WEEKDAYS, EXCLUDING HOLIDAYS AND PEAK SEASONS. IF YOU ORDER SATURDAY, OR SUNDAY, YOUR ORDER WILL COUNT AS ORDERING ON MONDAY.
WE SHIP INTERNATIONALLY FROM PORTUGAL.
IF YOUR ITEM IS DAMAGED, OR BROKEN UPON ARRIVAL, PLEASE CONTACT US AND WE WILL PROVIDE A FULL REFUND OR RETURN UPON REASONABLE PROOF.
CANCELLATIONS MUST BE SUBMITTED VIA EMAIL PRIOR TO YOUR ORDER BEING DISPATCHED FROM OUR FULFILMENT CENTER.
IF YOUR PACKAGE IS MARKED AS DELIVERED BUT CAN'T BE FOUND, CHECK YOUR MAILBOX, AND YOU CAN ALSO CALL YOUR CARRIER AND PROVIDE THEM WITH YOUR TRACKING NUMBER FOR MORE INFO.
ELIXIRDIUOMO IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. WE HAVE NO CONTROL OVER YOUR PACKAGE AFTER IT IS HANDED TO THE CARRIER.
INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR UNDERSTANDING THEIR COUNTRY’S IMPORT REGULATIONS. IF A PACKAGE IS SEIZED, DESTROYED, OR REJECTED BY CUSTOMS AUTHORITIES, ELIXIRDIUOMO CANNOT GUARANTEE REFUNDS OR REPLACEMENTS.
PLEASE ALLOW FOR DELIVERY DELAYS DURING PEAK ORDER VOLUME. ITEMS THAT ARRIVE SIGNIFICANTLY LATER THAN EXPECTED MAY QUALIFY FOR A PARTIAL REFUND, UNLESS NOTICE OF DELAY IS GIVEN AND CANCELLATION OPTIONS ARE OFFERED.
FOR ANY ADDITIONAL ASSISTANCE PLEASE CONTACT US AT: HELLO@ELIXIRDIUOMO.COM
